Submit a complaint

Has an item developed a fault, or did you receive the wrong product? Submit your complaint here. It will reach Speli customer service, and we will email you an acknowledgement. We will reply in writing within 15 days.

Tell us about your purchase, the product and the problem. Before you send the goods, we will agree with you how they should be inspected or returned. You can add photos and proof of purchase later by replying to the acknowledgement email.

Handing over or sending the product

Before you send the product, we will agree with you how to hand it over and arrange the shipping costs. Speli covers the necessary transport costs for resolving a fault for which the seller is responsible: we will arrange transport or reimburse the necessary reasonable shipping costs.

Bring it to us

Speli Baltic OÜ
Pähklimäe 2–15
74114 Maardu

Before bringing the product, please arrange a suitable time by calling 670 0623.

Send it to a parcel locker

By prior agreement, use a suitable delivery service to send the product to:
Recipient: Speli Baltic OÜ
Parcel locker: Pärnamäe Rimi
Telephone: 551 4803

Pack the product so that it is protected during transport. Use suitable outer packaging and cushioning, and include your order number or complaint reference. You can make a complaint even if you no longer have the original packaging.

Fields marked with an asterisk (*) are required to process your complaint. You do not need an account.

Name *Email address *Telephone (optional)Order or invoice number, or other purchase-identifying details *If you do not have an order number, tell us where and roughly when you bought the product, and provide any details that will help us identify the purchase.Purchase date (optional)For example, 04.10.2026.Product name and quantity *Include the SKU if possible. If your complaint concerns several products, give the quantity for each.Description of the fault *Describe the fault and when it appeared. You can add photos and proof of purchase later by replying to the acknowledgement email.Preferred solution (optional)For example, a repair, replacement, price reduction or another request. We will establish the appropriate solution when reviewing your complaint.

We use your details to process your complaint and send an acknowledgement. Read our privacy policy. Do not include personal information that is not needed to resolve your case.

Updated 04.10.2026

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Submit a complaint

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