Terms & Conditions
1. Seller and scope
The seller in the speli.ee online shop is Speli Baltic OÜ, registration number 11010013, VAT number EE100872947. Address: Pähklimäe 2-15, 74114 Maardu, Estonia. Email: info@speli.ee. Telephone: +372 6700 623.
These terms apply to orders placed in the Speli online shop. A consumer is an individual buying outside their trade or profession. The consumer's 90-day withdrawal period and the Consumer Disputes Committee procedure do not apply to business purchases. Consumers' statutory rights remain unaffected.
2. Products and prices
Product features, prices and availability appear on the product page. Prices are in euros and include applicable VAT. Delivery charges depend on the selected method. The full amount payable is shown before you submit the order. Discounts and quantity prices apply in the basket when their conditions are met.
Delivery is available within Estonia. For special orders or back orders, any specific conditions and delivery date are shown on the product page or agreed before confirmation.
3. Orders, payment and the contract
Add products to your basket, enter the necessary contact and delivery details, and select an available delivery and payment method at checkout. You can amend your details and basket before placing the order. The order button indicates an obligation to pay. Payment is made through Swedbank Pay using the bank links or card payment available at checkout.
The sales contract is concluded when the order is submitted and payment is successfully received. We email an order confirmation with the order details and applicable terms. If payment fails, check its status before paying again and contact us if needed.
If we cannot supply an ordered item, we notify you as soon as possible. Any replacement product or revised delivery date is agreed with you. If the order is cancelled, we refund the payment without undue delay and within 14 days. Price or data errors are handled in accordance with law; we do not unilaterally alter an order to your disadvantage.
4. Delivery
In-stock goods normally arrive within 1–5 working days after receipt of payment. Delivery methods and prices are listed under “Delivery and payment” and at checkout. We notify you of delays and agree the next steps. Unless another deadline has been agreed, we fulfil the order within 30 days.
Provide accurate contact details and follow the carrier's arrival notification. Check the parcel's condition and report damage as soon as possible, with photographs where possible. Accepting a parcel does not remove your right to complain about a defect discovered later.
5. Consumers' 90-day withdrawal period
The statutory withdrawal period is 14 days from receipt of the goods. Speli extends it to 90 days on the same terms, without affecting your statutory rights. The same withdrawal and refund procedure applies throughout the 90-day period.
The period begins when you, or a third party designated by you other than the carrier, receive the goods. If an order arrives in separate deliveries, it begins upon receipt of the final item, batch or part.
To withdraw, submit a clear notice within 90 days through the shop's “Taganen lepingust” (withdraw from the contract) function. You do not need to give a reason. Return the goods within 14 days after submitting the notice. You bear the direct return costs; defective goods are handled under the complaints procedure.
Handle and try the goods only as necessary to establish their nature, characteristics and functioning, as you would be allowed to do in a physical shop. More extensive use does not itself remove the right to withdraw, but may make you liable for actual loss of value.
Pack the goods so that neither the product nor its retail packaging is damaged during return transport. Use suitable outer packaging and cushioning where needed. Do not attach labels or tape directly to the retail packaging. Include the order number or request reference.
If returned goods are damaged or show signs of use, or their retail packaging is damaged or missing, we assess each case individually. We may deduct only actual loss of value for which you are liable under law and these terms. We substantiate the basis and amount and provide an explanation and calculation.
Missing or opened original packaging does not in itself prevent withdrawal. If opening the packaging was necessary to examine the goods and could not be done without damaging it, we do not claim compensation for that damage. Necessary examination and testing do not justify a deduction.
When you withdraw from the entire order, we also refund the cost of the least expensive standard delivery offered. Additional costs for a more expensive delivery method are not refunded. We will issue your refund without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods back or you have provided evidence that you have sent them back, whichever happens first. We will use the same payment method you used for the purchase, unless you expressly agree to a different method; you will not incur any fees for the refund. For a partial return, delivery charges are considered according to the costs attributable to the returned part and the law.
Statutory exceptions also apply to the 90-day withdrawal period, including goods that deteriorate or expire rapidly, goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery. An exception applies only if its legal conditions are met; opening ordinary packaging alone does not exclude withdrawal. These exceptions do not limit remedies for defective goods.
6. Defects and complaints
We are liable for a consumer product's lack of conformity that becomes apparent within two years of delivery. Notify us within two months of discovering the defect. A defect appearing during the first year is presumed to have existed on delivery unless incompatible with the nature of the goods or defect.
Submit a complaint using the online form, with details identifying the purchase and describing the defect. We respond in writing within 15 days. If resolution takes longer, we explain the reason and expected timescale.
You may primarily request free repair or replacement under the conditions set out in law. A price reduction or withdrawal may also be available under statutory conditions. The seller bears the transport, labour and material costs necessary to resolve a justified complaint. We do not charge an automatic complaint handling fee. Normal wear, misuse or subsequent customer-caused damage is not in itself a defect for which the seller is liable.
7. Personal data
We process order and customer service data to perform the contract, meet legal obligations and, where necessary, pursue legitimate interests. See the Privacy Policy for details. Accepting these terms does not give consent to marketing.
8. Disputes and changes
Contact Speli first if a dispute arises. If no agreement is reached, a consumer may contact the Estonian Consumer Disputes Committee or a court. The Committee procedure is free for consumers. Estonian law applies, while preserving mandatory legal protection available to consumers.
The version in force when you place the order applies to that order. Later changes do not alter an existing contract.
Updated 01.11.2026